M S Ramaiah Institute of Technology has been consistently successful in delivering high quality professional education. To further enhance the level of sustained quality of services rendered, MSRIT decided to develop, institute, implement and monitor Quality Management System (QMS) across the entire organization and accordingly actions were initiated in the year 1999. By 2000 MSRIT was successful in getting its QMS certified for compliance to ISO 9002:1994.With the upward revision of the international standard, MSRIT also upgraded its QMS in the year 2003 and this QMS is now certified by BVQI for compliance to the new standard ISO 9001:2000.QUALITY POLICY “We at M S Ramaiah Institute of Technology, Bangalore, strive to deliver comprehensive, continually enhanced, global quality technical and management education through an established Quality Management System complemented by the synergistic interaction of the stake holders concerned”
We also strive to communicate this policy to all persons at all levels so that this policy becomes a working reality within the organization. Some of the major consequences of this adoption of ISO 9001:2000 Complaint Quality Management System are summarized here: All the academic and support activities of a department are now integrated into a formal process model. Thus the course delivery, internal assessment tests, laboratory work, seminars etc., are all planned well in advance and are made available to all concerned. Regular feedback from the students is obtained and analysed to improve the entire process. Statistical methods are adopted to analyse the examination results and corrective and preventive actions are taken to improve results. Admissions, Examinations, Purchase, Library, Sports and other administrative units now operate according to well-documented procedures, ensuring high operational quality. Training programs are planned in every department to ensure that teachers and technical staff update their knowledge continuously. The award of ISO 9001:2000 certificate has further reinforced the resolve and commitment of the entire institution to provide an environment conducive to the all-round growth of students and we are confident that M S Ramaiah Institute of Technology will continue to improve the quality of its services. The QMS is fairly comprehensive and covers all the key processes of the institute. As indicators, highlights of two key processes are presented below: TEACHING PROCESS • Detailed Lesson plans are prepared before the start of a semester.
• Implementation of the teaching process is recorded in a Teaching Diary on a day-to-day basis.
• A fortnightly review is held at the department level to monitor the progress of the syllabus coverage and if any problems are observed, immediate corrective actions are initiated.
• Feedback obtained from the students at the end of a semester is used to determine a composite Faculty Competence Index (FCI) for every staff member. The FCI measures the performance of a staff member along the dimensions of academic effectiveness, discipline and attitude. This index as well as raw feedback data if required is utilized to plan improvements in the effectiveness of the staff members.
• At the end of an academic year, a comprehensive Student Satisfaction Survey is conducted on a sampling basis to identify and prioritize the performance gaps that need to be addressed. The survey covers all aspects of the functioning of the Institute and includes issues like instructional effectiveness of the departments, quality of central facilities like the Library and Internet, support from various functional units like the Examination Section, administrative section, adequacy of infrastructure facilities like parking space, canteen etc. A committee analyzes this data to prepare the action plan for improving the quality of the services provided to the students. PROCTOR PROCESS
• The Proctor System consists of a Chief Proctor as the coordinator at the level of the Institute, Deputy Chief Proctors as the coordinators at the level of departments and individual staff members as the proctors.
• Each proctor is made responsible for a small group of students. The proctor closely monitors the progress of students under his/her care and helps them in overcoming their problems, academic as well as personal, to achieve better performance.
• Information regarding the performance of the students is regularly communicated to their parents and further, the parents are encouraged to meet the proctors regularly to discuss the progress and problems of their wards.
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